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As we all watch the current global situation with the coronavirus (COVID-19) and see the impact it is having on our daily lives, our primary objective during this uncertain period is doing everything possible to ensure the safety of our associates and customers.


Measures we're taking to promote health and safety in our branches:

  • Equipping all locations with additional cleaning and sanitizing supplies and instruction on how to properly disinfect frequently touched surfaces
  • Displaying hygiene reminder signage for associates and customers
  • Circulating CDC guidelines for personal hygiene and preventative measures to associates
  • Reducing non-essential travel for associates and canceling events and company gatherings to help limit exposure
  • Asking associates not to travel to any high-risk areas identified by the CDC, and for those that do, to remain away from the workplace for 14 days
  • Practice Social Distancing Using

To do our part to manage the spread of the virus, we encourage you to use or call your branch to place an order and schedule a time for pickup or delivery directly to the jobsite*.


Beyond safety, we want to make sure your business stays healthy through this difficult time.

We've compiled resources and tips to help your business power through the uncommon obstacles you might face. Read on for pertinent information on the following topics:


 SiteOne Online Services and Tools

Creating an Account
Search & Browse
Pricing & Inventory
Accessing Account Information
Creating Lists

 Use to keep your projects on track with features such as:

  • Instant access to your pricing
  • Real-time product availability
  • 24/7 online ordering
  • See your order history
  • Online bill pay

Financial Resources 


During this uncertain time there are several financial resources being made available to small businesses in the green industry. The following are some links to help you navigate the various programs and services available.

Customer Communication Resources 


With things changing rapidly during this time, maintaining open lines of communication with customers and relaying updates is more important than ever. Use the following templates to guide communications, help keep your customers informed, and business growing.

Industry Updates 


The busy season is here; with the added requirements of COVID-19 precautions, there is not much time to spare. Use these trusted industry resources to stay abreast of developments and tips from our experts to keep business moving.

We are prepared to support your business during this unique and challenging time. Earlier this year we leveraged our national distribution network to buy forward for select products and ensure that our branches remain well-stocked to support our customers. For any questions, please contact the SiteOne Customer Service Team at 1-800-SITEONE (1-800-748-3663).


We will continue to monitor and update you on any changes to the situation in your local market. Thank you for allowing us to be your green industry partner.


*Note most pickup orders can be prepared for pickup within half a business day. Delivery orders typically require 24 hours for preparation. Please contact your branch if your project has special timing considerations.