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A Letter from Our CEO Doug Black

Dear Customers, Suppliers and Shareholders,

On behalf of our Board of Directors, I would like to express our sincere appreciation for your interest in our Company. At SiteOne, we are committed to becoming a Company of Excellence. This obviously can have many interpretations, but we define this Vision using five objectives:

  1. Be a great place to work for our associates
  2. Deliver superior quality, service and value to our customers
  3. Be the distributor of choice for our suppliers
  4. Achieve industry-leading financial performance and growth for our shareholders
  5. Be a good neighbor in our communities

These five objectives provide our “True North” and guide us in the people that we hire, the decisions that we make and the capabilities that we build. As the largest wholesale distributor in the Green Industry, we feel a sense of responsibility to set a high bar in creating excellence for all of our stakeholders. And, besides being the right thing to do, we believe that increased focus on social and environmental issues will increase our likelihood of success with these objectives and lead to a positive impact on long-term shareholder value. To accomplish our Vision, we strive to consistently practice the following seven Values across all aspects of SiteOne:

  1. Always Safe – We take personal responsibility for our safety and for the safety of others.
  2. Customer Obsessed – We are passionate about making our customers successful.
  3. Continuously Improving – We quickly adapt best practices to drive growth and deliver world-class results.
  4. Team Players – We respect and support each other and put the team first.
  5. Professional – We do everything with quality and integrity…never cutting corners.
  6. Talent Focused – We recruit, develop, mentor and retain the best people.
  7. Accountable – We think and act like owners and leverage our resources to succeed.

We are pleased to share with you some of the things we are doing to advance our objectives and bring our Values to life. We are increasing our focus on how best to disclose the many good things we are doing and how we can identify ESG best practices that are relevant to our industry and business.

As you will see, safety is our top priority— for our associates and our customers. And we continue to be obsessed with making our customers successful, which requires much more than just selling them products. This is only possible if we recruit, develop and retain the best associates in the Green Industry. To do this, we have invested a tremendous amount in our associates’ safety, training and development to ensure that each associate reaches his or her highest potential. The majority of our new disclosures are related to our human capital and safety practices. We are also committed to operating our business in a way that reflects thoughtful environmental management, including decreasing the environmental impacts of our business operations and offering eco-friendly products which are beneficial for the environment and more efficient for our customers.

We believe that achieving our Vision consistently across all parts of SiteOne will ensure long-term success for all our stakeholders. We look forward to continuing to update you as we build upon our ESG efforts to date.


Doug Black
Chairman & CEO