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This California Privacy Notice at Collection (“Notice”) provides California residents with notice on the collection, use, and disclosure of their personal information. To find comprehensive information about our privacy practices and your privacy rights, please view SiteOne’s Privacy Policy, here.
The table below describes the categories of Personal Information we collect, the sources we collect the Personal Information from, our business or commercial purposes for collecting and using the Personal Information, and the categories of third parties that we may disclose the Personal Information with.
Category of Personal Information Collected | Source of Collection | Business Purpose for Collection | Disclosure of Personal Information |
| Identifiers such as name, alias, postal address, online identifiers, social security number, and other similar identifiers. | Directly from you Other Parties You Engage With. Vendors, Product Suppliers, or Service Providers. | Product and Customer Service Support. Marketing and Advertising. Surveys & Promotional Events. Eligibility. Communications. Personalization. | Primary Accountholder or Administrator. Affiliates and Suppliers. Service Providers. Marketing or Advertising Partners. Special Circumstances Recipients. Transaction Recipients. Authorized Third Parties. |
| Business Relationship Information such as account information, business contact information, etc. | Directly from you Other Parties You Engage With. Vendors, Product Suppliers, or Service Providers. | Product and Customer Service Support. Marketing and Advertising. Communications. Manage Business Needs. Provide Rebate Opportunities. Personalization. | Primary Accountholder or Administrator. Affiliates and Suppliers. Service Providers. Marketing or Advertising Partners. Special Circumstances Recipients. Transaction Recipients. Authorized Third Parties. |
| Commercial Information, including purchase history | Directly from you. Passively from you. Other Parties You Engage With. Vendors, Product Suppliers, or Service Providers. | Product and Customer Service Support. Marketing and Advertising. Manage Business Needs. Provide Rebate Opportunities. Personalization. | Primary Accountholder or Administrator. Affiliates and Suppliers. Service Providers. Marketing or Advertising Partners. Special Circumstances Recipients. Transaction Recipients. Authorized Third Parties. |
| Sensitive Personal Information: Social Security Number, Payment and Financial Account Information | Directly from you. | Product and Customer Service Support. | Primary Accountholder or Administrator. Service Providers. Marketing or Advertising Partners. Special Circumstances Recipients. Transaction Recipients. Authorized Third Parties. |
| Internet or other Electronic Network Activity, such as Browsing and Usage Information | Passively from you. Other Parties You Engage With. Vendors, Product Suppliers, or Service Providers. | Marketing and Advertising. Manage Business Needs. Personalization. | Affiliates and Suppliers. Marketing or Advertising Partners. Special Circumstances Recipients. Transaction Recipients. Authorized Third Parties. |
| Audio, Electronic, and Visual Information: Video and Images from Branch /Cameras | Passively from you. | Legal, Security, and Safety Reasons. Manage Business Needs. | Special Circumstances Recipients. Authorized Third Parties. |
| Call Recordings and Chat Transcripts | Passively from you. | Product and Customer Service Support. | Affiliates and Suppliers. Service Providers. Special Circumstances Recipients. Authorized Third Parties. |
| Inferences about individual preferences, characteristics, and behaviors | Directly from you. Passively from you. Other Parties You Engage With. Vendors, Product Suppliers, or Service Providers. | Marketing and Advertising. Manage Business Needs. Personalization. | Affiliates and Suppliers. Service Providers. Marketing or Advertising Partners. Special Circumstances Recipients. Transaction Recipients. Authorized Third Parties. |
| Location Data about your preferred store location and based on your IP address | Directly from you. Passively from you. Other Parties You Engage With. Vendors, Product Suppliers, or Service Providers. | Marketing and Advertising. Manage Business Needs. Personalization. | Affiliates and Suppliers. Service Providers. Marketing or Advertising Partners. Special Circumstances Recipients. Transaction Recipients. Authorized Third Parties. |
| Sensitive Personal Information | Directly from you. Other Parties You Engage With. | Product and Customer Service Support. Manage Business Needs. | Service Providers. Authorized Third Parties. |
“Sales” of Personal Information and “Sharing” of Personal Information for Advertising Purposes
SiteOne does not “sell” personal information, nor do we have actual knowledge of any “sale” of personal information of minors under 16 years of age, as the term “sell” is commonly understood. That said, we may share information with third-party advertising partners for the purpose of promoting our Services, such as for use in cross-context behavioral and targeted advertising. To the extent that such sharing is considered a “sale” or “share” under California Privacy Laws, you may opt-out of such sharing by contacting us as set forth in “Contact Us” below, or by submitting the online privacy request form found here.
The categories of data we share for cross contextual advertising and targeted advertising include:
- Online Identifiers such as IP address, marketing id, device identifiers and characteristics,
- Internet or other Electronic Network Activity, such as Browsing and Usage
- Information; and,
- Inferences about individual preferences, characteristics, and behaviors
Each of these categories may have been shared with our Marketing and Advertising Partners for the purpose of providing targeted advertising and marketing.
We store the personal information we collect as described in this Privacy Notice for as long as you use our Services, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws, or based upon other criteria, including, but not limited to, the sensitivity and volume of such data. Additionally, we endeavor to retain all such personal information in accordance with legal requirements.
If you live in California and have an established customer relationship with us, you may be able to request certain information and actions from us by contacting as described below. The California Consumer Privacy Act (“CCPA”) provides California residents with the following privacy rights:
- Right to Know: Consumers have a right to request information about the personal information that we collect, use, disclose, and share.
- Right to Delete: Consumers have a right to request the deletion of personal information that we have collected from them, though we may be permitted to retain personal information for certain purposes.
- Right to Opt-out of Sales: Please note that we do not sell your information with third parties in exchange for money.
- Right to Opt-out of Sharing: We may share your information with third parties to enhance your customer experience, to improve our ability to meet your business needs, and to keep you aware of our products and services. California law considers certain disclosures as sharing of information, and consumers have a right to direct us not to share their personal information.
- Right to Opt-out of financial incentive programs that we may offer.
- Non-Discrimination: We may not discriminate against you for exercising your rights under the CCPA.
To make a request under CCPA, please visit our “Exercise Your Privacy Rights” page located at following link: https://www.siteone.com/en/privacyrequest. If you need further assistance making a request, please call SiteOne Customer Service at 1-800-SITEONE (1-800-748-3663). We may deny certain requests, or fulfill a request only in part, based on our ability to verify your identity and other legal rights and obligations. Please note that there may be circumstances where we will not honor your request, as permitted under the CCPA.
California Shine The Light Disclosure
If you are a resident of California, California Civil Code Section 1798.83 permits you to request, once per year, information regarding the disclosure of your Personal Information to a third party for that third-party’s direct marketing purposes. If you would like to exercise your right to obtain information under California’s Shine the Light Law, please email us at privacyrequest@siteone.com and include “CA Shine the Light” in the subject matter of your email.
Last updated: August 1, 2023